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Updates on What's Going on at Shore Line East

To our valued Shore Line East customers:

Over the last several weeks, our Shore Line East customers have experienced frequent and unexpected train delays and train cancellations.  We apologize for the poor service and the impact it has had on your work commutes and personal schedule.  We realize you have busy lives and you deserve a more reliable rail service.

There are a number of reasons why train service has not been reliable.   The recent extreme weather conditions have worsened the reliability of the locomotives, many of which are more than 25 years old.  We have taken locomotives out of service for repair to fix these reliability issues.  Additionally, we have shipped some locomotives to receive new onboard technology required for Positive Train Control to improve operating safety. This program has further reduced the availability of locomotives for service.

While the locomotive repairs are underway, we will have buses on standby at train stations to provide transportation when trains are canceled.   And in order to ensure the reliability of our diesel locomotive fleet for the long term, we will continue our investment program to rebuild all diesel locomotives over the next 12-18 months.  

We thank you for your continued business.  We expect service will gradually return to normal in the coming weeks.  Please continue to monitor for service updates and please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. with any questions.

Thank you.

A new Shore Line East timetable will take effect Monday, October 9, 2017.

The following are notes regarding the new schedule, which can be viewed here.

  • Special trains will be available for the Thanksgiving, Christmas, and New Year's holidays. Please refer to the posted schedule for details about specific trains.
  • Double-check the schedule for possible minor train time changes.
  • Refer to New Haven Line schedules for NHL schedule changes.
  • Select Amtrak trains allow cross-honoring of Shore Line East Multi-Ride tickets.
  • Students at participating U-Pass CT schools can use the U-Pass aboard ALL Shore Line East trains. It is NOT accepted aboard any Amtrak train, including those trains listed on the schedule that accept Shore Line East Multi-Ride tickets. More details at

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